Services

Network Management

Network Management: We can manage all or some of the infrastructure for our clients either remotely or onsite. This service includes:

• We provide timely alerts about vulnerabilities releases on network equipment. Operating systems which can potentially disrupt service and we help our clients to update their infrastructure with the latest fixes in a controlled manner.
• Proactive network monitoring and resolution of faults.
• Network health reports that show resource (links) utilisation highlighting potential bottlenecks and providing recommendations for upgrades where necessary

Network Audit

Network Audit: We provide network audit service of our client’s infrastructure assets giving a snapshot of the estate. This is typically carried out at inception of network infrastructure refresh programmes. The service is presented in a report and elements of items typically covered includes :

• The number of different items
• The operating systems being run, amount of memory, errors in logs,
• Environmental factors where equipment is located.
• Equipment re-labelling, if labels are worn or lost.
• Recommendations on redundant items which can be decommissioned.
• Re-diagramming of entire network topology of the estate on Visio to reflect the up to date status.
• Updating of network design documents.

Training

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Training: We provide a robust service portfolio of both off-the-shelf and bespoke training solutions that help our clients staff manage their network effectively and maintain their network in top operational state.

Our training solutions cover the following technical areas:

Convergence: MPLS, VPNS, VoIP, H.323, SIP & QoS
Vendor Specific: Cisco systems
TCP/IP: IPv4, IPv6, Multicasting, SNMP
Broadband: ATM & xDSL
Telecomms: Voice, SDH, Optical
Internetwork development: Infrastructure design, routing, switching and security.
Network Management: Change Management

Our training solutions are targeted at:

• Enterprises implementing new networking and communications technology.
• Private individuals seeking technical career development
• Executives who need to understand the impact of new technology

Our delivery methods are varied and include:

• Generic training: Generic public schedule courses include: Internetworking Architectures, Network Foundation Course, Internetwork Troubleshooting, Network Management

• Vendor training: Cisco courses delivered via public or private schedule include: CCNA and CCNP courses.

• Managed training: A cost-effective training solution aligned with your business needs, which involves managing all your technical training. Quality assurance is guaranteed through service level agreement (SLA). It includes consulting, content development, delivery, and measurement and project management.

• Executive training: Technology and business issues discussed in one day. Designed for senior management. This training introduces technology and business issues surrounding deployment. It is designed to allow the executives to understand the technology and its implications before deployment.

• Network Mentoring Program: Aimed at individuals starting a new career in internetworking. A robust package that eliminates straightjacketing and individualises learning. It focuses on equipping individuals with broad ranging key skills required to work in typical enterprise network.

Directfirst’s training support services includes: Training needs analysis, project management, consulting and course manual development.

Training needs analysis: allows you to:

• Identify your staff exact training needs.
• Achieve complete course customisation
• Reduce time spent on courses covering known topics
• Reduce costs and time spent away from doing the job

Project Management: Our project lifecycle methodology is applied to ensure success of the training program.
Assessment, Strategy, Design, Implementation and Business As usual

Consulting: We consult collaboratively with our clients on the following areas to ensure maximum value is derived from their training program:

• Course curriculum design
• IT Training strategy planning

Course Manual Development: Fully managed courseware design and development include:

• Project planning
• Courseware design phase
• Courseware creation phase
• Delivery and hand-over

In summary, our training services are underpinned both by flexibility and yet a focussed approach.